This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
At AURAVC, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.
1. Returns
We accept returns for both:
- Defective or damaged products
- Non-defective products
Return requests must be submitted within 7 days of receiving your order.
To qualify for a return, the product must be:
- New and unused
- In its original condition
- In the original packaging, where applicable
- Complete with all accessories, tags, manuals, and other items supplied with the product
Products that show signs of use, damage caused after delivery, or alteration may not qualify for a return.
2. Return Window
Customers must request a return within:
7 days from the date the order is delivered.
Requests submitted after the 7-day return period may not be accepted.
3. Return Method
Returns are accepted by mail.
Once your return request has been approved, we will provide instructions for returning the product.
Return Label
A return shipping label may be downloaded and printed free of charge for eligible returns.
Customers should use the return label and shipping instructions provided by AURAVC to avoid delays in processing the return.
4. Restocking Fees
No restocking fee will be charged.
Eligible approved returns will not incur a restocking fee.
5. Exchanges
We accept exchanges for eligible products.
If you receive a defective, damaged, incorrect, or otherwise eligible product and wish to exchange it, please contact us within the 7-day return window.
Exchanges are subject to product availability.
If the requested replacement product is unavailable, we may provide an alternative resolution in accordance with this policy.
6. Defective or Damaged Products
If your product arrives defective or damaged, please contact us as soon as possible after delivery.
For faster assistance, please provide:
- Order number
- Product name
- Description of the issue
- Photographs or video showing the damage or defect
- Photographs of the packaging, where relevant
We may request additional information to evaluate the issue.
7. Refunds
Once the returned product has been received and inspected, we will process the applicable refund.
Refund Processing Time
Approved refunds will generally be processed within 4 days after the return has been received and approved.
The time required for the refunded amount to appear in your account may additionally depend on your payment provider or financial institution.
8. Products That Do Not Meet Return Conditions
A return may be refused if the product:
- Has been used or worn
- Is damaged due to customer misuse
- Is missing parts or accessories
- Has been altered or modified
- Is returned outside the 7-day return window
- Is not returned in the required condition
Any exceptions required by applicable consumer protection laws will continue to apply.
9. Return Shipping
For eligible returns, AURAVC will provide a free return label for customers to download and print.
Please follow the return instructions provided with your approved return request.
10. How to Request a Return or Exchange
To request a return or exchange, please contact AURAVC with:
Order Number:
Customer Name:
Product Name:
Reason for Return/Exchange:
Photographs/Videos, if applicable:
Our customer support team will review your request and provide the next steps.
11. Policy URL
For privacy information, please visit:
12. Changes to This Policy
AURAVC may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.
13. Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
AURAVC
Email: eofficial559@gmail.com
We will review your request and assist you as soon as possible.
AURAVC — Global Store